Privacy Policy

Effective Date: 01/01/2026  |  Last Updated: 04/01/2026

Bollman Landscape Mgmt. LLC, operating the website www.bollmanlandscape.com ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use, protect and disclose that information, and your rights regarding your personal data when you use our Website and related on- and offline services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide Voluntarily

We may collect personal information you voluntarily provide, including but not limited to:

• Personal Information: Name, email address, mobile phone number, business name (if applicable), website URL, mailing address, project address, inquiry details, and payment information.
• Project Information: Details of your landscape or hardscape project, including site information, design preferences, scope of work, budget range, timeline, and special requests.
• Additional Information: Additional information submitted through forms, surveys, chat, consultation requests, or estimate requests.

Providing personal information is voluntary; however, certain services may not be available without providing it.

1.2 Automatically Collected Information

When you visit the Website, we may automatically collect non-personal information such as:

• Technical Information: IP address, browser type and version, device type and operating system.
• Usage Data: Information about how you use our Website and services, including pages viewed and time spent, referring and exit URLs, and approximate location derived from IP address.

This data is used for analytics, security, and Website optimization.

1.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to support Website functionality, analytics, security, and remarketing. You can disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and delivering services you request.
• Responding to inquiries and providing customer support.
• Scheduling and managing consultations, site visits, and design appointments.
• Preparing estimates, proposals, and project documentation.
• Managing active design-build projects and communicating about project status, scheduling, and milestones.
• Sending transactional communications.
• Sending email communications in compliance with U.S. CAN-SPAM laws.
• Sending SMS/text messages only with valid and A2P-compliant opt-in consent.
• Improving our website and services.
• Personalizing your experience.
• Sending promotional materials and offers (only with your opt-in consent).
• Complying with legal and regulatory obligations.

WE DO NOT SELL YOUR PERSONAL INFORMATION.

3. Email Marketing Compliance

If you provide your email address, we may send transactional emails and promotional emails where permitted by law. All marketing emails include a clear unsubscribe option. You may opt-out of marketing emails at any time.

Opting out of marketing emails DOES NOT prevent delivery of transactional emails necessary to provide requested services or fulfill active projects.

4. Text/SMS Messaging Policy (A2P / TCPA / CTIA)

4.1 Program Description

If you opt-in, you may receive text messages from Bollman Landscape, including:

• Transactional messages: consultation confirmations, appointment reminders, project updates, crew arrival notifications, invoice and payment notifications.
• Promotional messages: seasonal offers, service announcements, educational content — only with explicit consent.

4.2 Consent

By providing your mobile number and opting in, you provide express written consent to receive text messages. Consent is not a condition of purchase or of contracting any services, and is collected through a clear, unchecked opt-in checkbox mechanism.

4.3 Message Frequency

Message frequency varies depending on your interaction with our Services.

4.4 Fees

Message and data rates may apply.

4.5 Opt-Out

You may opt-out at any time by replying STOP. You may receive one final confirmation message after opting-out.

4.6 Help

Reply HELP for help or contact us at:
Email: support@bollmanlandscape.com
Phone: 1-336-970-1391

4.7 Transactional vs Promotional Messages

Transactional messages may be sent to fulfill services you request. Promotional messages are sent only with explicit opt-in and stop immediately upon opt-out.

4.8 Opt-In Confirmation

After opting in, you will receive a confirmation message that includes program details, business identity, message frequency, message and data rate disclosure, STOP/HELP instructions, and customer support contact information.

5. Mobile Information Sharing

No mobile information (including phone numbers, SMS opt-in data, or consent records) will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will never be shared with third parties.

6. Limited Sharing with Service Providers

We may share your information with trusted service providers solely to operate our business. These providers are contractually obligated to protect your information and may not use it for their own marketing. Sharing under these guidelines may occur in the following scenarios:

• Service Providers: Third-party vendors who assist us in providing our services (e.g., payment processors, scheduling and CRM platforms, design software providers, subcontractors, and material suppliers).
• Legal Requirements: Authorities or other entities when required by law or to protect our rights.
• Business Transfers: In the event of a merger, sale, or other business transfer.

7. Third Party Links and Remarketing

The Website may contain links to third-party Websites. We are not responsible for their content or privacy practices. We may use third-party advertising platforms (such as Google or Meta) for remarketing purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Children's Privacy (COPPA)

The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Objection: Object to the processing of your personal data for marketing purposes.
• Restriction: Request restriction of processing your personal data under certain circumstances.

To exercise these rights, please contact us using the information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our Website and updating the Effective Date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact Bollman Landscape at support@bollmanlandscape.com, 1-336-970-1391, or from our Contact Page.